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Frequently Asked Questions

Q: How can I contact Buddy Products?

A: Our toll free phone number is 800.886.8688. Our local phone number is 312.733.6400. Our fax number is 847.288.0261.

Q: What are your business hours?

A: Buddy Products’ normal business hours are Monday-Friday 7:30 AM to 4:30 PM CST.

Q. Does Buddy sell direct?

A. No, Buddy does not sell direct. However, we do offer closeout items to the public. Refer to the question "Does Buddy Products offer closeout items?' for specifics.

Q: Where can I purchase Buddy Products items?

A: To locate the dealer nearest you please contact our customer service department via the web “Where to Buy” form by clicking on the following link or copying and pasting it into a new browser window. (http://buddyproducts.com/wheretobuyform.php) You can also call our toll free number at 800.886.8688.

Q. What do I do if I need to return an item?

A. Even if your item carries the Buddy Products name you must contact the dealer, retailer or wholesaler from whom you purchased the item. Buddy does not deal direct.

Q: How can I get parts for the paper trimmer?

A: Buddy no longer carries the paper trimmer or parts for the paper trimmer.

Q. Does Buddy Products offer closeout items?

A. Yes and no minimum order applies. Freight is applicable for all closeout orders. You can break cartons for closeout orders only. To view our current closeout list click on the following link or copy and paste it into a new browser window. (http:/buddyproducts.com/products/category.php?id=11).

If you have any additional questions in regards to our closeouts please fill out the “Closeout Form” by clicking on the following link or copying and pasting it into a new browser window. (http://buddyproducts.com/forms.php?page=forms&form=closeoutinfoform) or contact our Customer Service Department at 800.886.8688.

Q: How do I order parts?

A: To place an order for new or replacement parts email your request to orders@buddyproducts.com. If you would like to speak with our Parts Department directly please call 800.886.8688.

Q: How do I place an order?

A: Contact our Customer Service Department via phone at 800.886.8688 or fax 847.288.0261.


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